“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans”.
Thus begins one of the most influential business books ever written.
At the core of PRW’s culture is our desire to create “Ravings Fans” among our clients.
In keeping with the best-selling book Raving Fans: A Revolutionary Approach to Customer Service written by Dr. Ken Blanchard, we strive to exceed expectations every day. You may hear us discuss this in a meeting or you may notice the book as you enter our office. This “Raving Fans” culture drives everything we do at PRW Wealth Management and our goal to provide comprehensive, integrated advice for each and every client.